Privacy Policy

This Privacy Policy explains how Infinite Traveler Pvt Ltd, operating under the brand name Infinite Traveler, collects, uses, stores, protects and shares personal information when you use our website, mobile application or services. The terms “We”, “Us”, “Our”, “Company” or “Infinite Traveler” refer to Infinite Traveler Pvt Ltd. The terms “You”, “Your”, “User” or “Yourself” refer to any person who accesses or uses the Infinite Traveler website, mobile application or services. Our website is: [www.infinitetraveler.in](https://www.infinitetraveler.in) By accessing or using the Infinite Traveler website or services, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under applicable law, we will obtain your consent through an appropriate consent mechanism. If you do not agree with this Privacy Policy, please do not use our website or services.

Infinite Traveler is a premier travel, backpacking and adventure community platform operated by: **Infinite Traveler Pvt Ltd** Infinite Traveler provides travel-related services including travel enquiries, trip planning, tour packages, Himalayan backpacking expeditions, weekend getaways, group departures, bookings, and related travel services. This Privacy Policy applies to: - Infinite Traveler website & web applications; - Booking and enquiry services; - WhatsApp, phone & customer support communications; - Payment and transaction services; and - Other services that link to this Privacy Policy.

We collect only information that is reasonably necessary to provide, maintain and improve our services, process bookings, communicate with users, maintain security and comply with applicable laws. #### 2.1 Personal Information This may include: - Full name; - Email address; - Mobile number (WhatsApp number); - Date of birth or age, where required for permit/adventure activities; - Gender, where required for shared room allocations; - City, state and country; - Residential address, where required; - Emergency contact information; - Account and booking information; and - Other information voluntarily provided by you.

When you interact with Infinite Traveler or create an account, we may collect information necessary to manage your relationship with us: - Name, email address, mobile number; - Authentication and session identifiers; - Profile details and preferences; and - Booking history and past trips. We use this information to create and maintain your account, provide seamless access to itineraries, track booking status, offer customer support, and protect against unauthorized access.

When you enquire about or book a trip, tour or travel service, we collect details necessary to process and fulfill the booking: - Selected trip / package destination; - Travel dates and batch departure; - Number of travellers and names of co-travellers; - Contact details and pickup location preferences; - Emergency contact information; - Special requirements (dietary, room occupancy, medical notes) voluntarily provided; - Payment status, invoices, cancellation and refund records.

Infinite Traveler provides secure online payment facilities through RBI-authorized payment gateways (such as Razorpay). When you make a payment, the gateway securely processes the transaction: - Transaction amount, date and time; - Payment status and unique Gateway Reference ID; - Payment method (UPI, Debit/Credit Card, NetBanking). **Important:** Your complete card number, CVV or netbanking passwords are NEVER stored on Infinite Traveler servers. All transactions are handled securely under PCI-DSS compliant standards by the payment gateway.

When using our map, directions, or meetup features, location information may be requested to: - Display meetup points and bus boarding locations; - Show itinerary route maps and driving directions; - Assist with trip navigation and mountain checkpoints. You can grant or deny location access at any time through your browser or device settings. Infinite Traveler does not use location data for third-party advertising.

Infinite Traveler may use Google Maps and related mapping tools to provide trip route visualization and boarding point locators. Use of these features is subject to Google's standard Privacy Policy and Terms of Service.

We love capturing happy memories! During our group trips, our captains and travelers may take photos and videos for trip reels and memories. - You can voluntarily submit trip photos, reviews, or testimonial videos. - If you ever wish for a specific photograph or reel featuring you to be taken down from our gallery or social media, simply drop a request to our team and it will be promptly removed.

We send important trip communications via WhatsApp, SMS, and Email, including: - Booking confirmations and tax invoices; - Pre-trip packing checklists and departure boarding points; - Trip captain contact details and live vehicle tracking updates; - Payment reminders and booking status updates. You can manage your marketing communication preferences at any time.

When you browse our website, standard technical logs may be collected to ensure site reliability and speed: - Browser type and version; - Operating system; - IP address and approximate location; - Pages viewed and load times; - Diagnostic and crash telemetry.

We use privacy-conscious analytics tools to measure website performance, improve user experience, understand popular travel destinations, and resolve technical errors. This data is aggregated and not sold to any advertising networks.

Our website uses essential cookies and local storage to: - Keep you securely logged in to your booking session; - Remember your selected travel batches and currency preferences; - Provide secure payment checkout. You can manage cookies through your browser settings.

We use personal information exclusively to: 1. Process travel enquiries, bookings, and customer callbacks; 2. Coordinate transport, verified hotel stays, camps, and certified trek guides; 3. Send booking vouchers, invoices, and emergency trip notices; 4. Process cancellations, refunds, or credit vouchers; 5. Prevent fraud and ensure passenger safety; 6. Comply with legal, police checkpoint, and state tourism permit guidelines.

With your consent, we may occasionally share early-bird trip discounts, long-weekend batch announcements, and seasonal travel guides via WhatsApp or Email. You can opt out at any time by clicking unsubscribe or messaging us on WhatsApp.

Infinite Traveler **NEVER sells your personal information**. Information is shared strictly on a need-to-know basis with: - Authorized team members and certified trip captains; - Verified hotel, resort, and alpine camp operators for room check-in; - Transport pilots and cab operators for pickup coordination; - Government and forest checkposts for high-altitude trek permits; - Payment gateway providers (Razorpay) to complete transactions; - Emergency healthcare and rescue authorities in case of medical need.

We enforce strict technical and organizational safeguards: - SSL 256-bit encryption on all data transfers; - Secure database storage with strict access controls; - Regular security audits and vulnerability monitoring; - HttpOnly, encrypted cookies for session security.

We retain booking records, invoices, and customer details only for as long as necessary for tax compliance, legal accounting, dispute resolution, and trip history management. When no longer needed, data is securely deleted or anonymized.

You have the complete right to request the deletion of your personal data or account from our systems. Submit a request to **infinitetraveler.in@gmail.com** or via WhatsApp to **+91 96250 27676**, and we will process the deletion within 7 working days (subject to statutory legal invoice retention requirements).

Subject to applicable laws, you have the right to: - Access and review the personal data we hold about you; - Request correction of inaccurate information; - Request data deletion or account closure; - Withdraw consent for promotional communications; - Lodge a grievance regarding data privacy.

Infinite Traveler does not knowingly collect personal data from minors without parental or guardian consent. For travelers under 18 joining family trips, booking details must be submitted by a parent or legal guardian.

Our website may include links to third-party services (such as Instagram reels, YouTube videos, or WhatsApp). We encourage you to review the privacy policies of external sites when navigating away from our domain.

For any privacy questions, data requests, or grievances, you may directly contact: **Grievance Officer:** Infinite Traveler Pvt Ltd Brand: Infinite Traveler Email: **infinitetraveler.in@gmail.com** Phone: **+91 96250 27676** Address: 3H/31, New Industrial Township, Faridabad, Haryana - 121001

We may update this policy periodically to reflect operational improvements, new trip features, or regulatory updates. The "Last Updated" date at the top will reflect the latest revision.